Shipping & returns
Prices and VAT
All prices are in pounds sterling (GBP) and are the final price you pay for the stickers. No VAT charged (small business exemption), plus shipping. Shipping is added at checkout.
Shipping
- Dispatch: we post your order within 1-3 working days.
- Delivery: usually 3-7 working days within the EU/UK, 1-3 weeks elsewhere. These are estimates and depend on the postal service and customs.
- Orders outside the EU/UK may be charged import duties or taxes by your country. These are not included in our prices and are your responsibility.
Postage prices
| Posted to | Option | Price |
|---|---|---|
| United Kingdom | Standard letter (2nd Class, not tracked) | £1.50 |
| Signed-for letter | £3.50 | |
| Larger orders (tracked) | £4.50 | |
| Europe | Standard letter (not tracked) | £4.00 |
| Rest of the world | Standard letter (not tracked) | £5.00 |
Standard letters are not tracked. International orders are sent by standard letter. You choose the postage option at checkout. Custom stickers: postage is included in the price I quote you.
Stickers are sent in a protective sleeve inside a firm envelope.
Your right to cancel (14 days)
If you are a consumer, you may cancel your order within 14 days without giving a reason. The 14 days start on the day you (or a person you name) receive the goods. For an order of several items delivered separately, it starts when you receive the last item.
To cancel, tell us clearly by email to camipixelshop@hotmail.com (for example: "I cancel my order, order number ..., placed on ..., my name and address are ..."). You may use the form below, but you do not have to. Send the goods back to us within 14 days of telling us. You pay the direct cost of returning the goods. We refund the price of the goods and the original standard delivery cost within 14 days of getting the goods back, using the same payment method you used.
Goods must be unused and in the condition you received them. We may reduce the refund if the goods have lost value because you handled them more than needed to check them.
Where to send returns: Please email us before sending anything back, and we will give you the returns address. Please keep proof of postage.
Cancelling before or after we post your order
- Before we post it: email us as soon as you can and we will cancel the order and refund you in full. We post within 1-3 working days, so the sooner you write, the better.
- After we have posted it: we can no longer stop the parcel. You can still cancel within the 14 days described above: send the goods back to us (at your own cost, see above) or refuse the parcel, and tell us by email. We refund you once we have received the goods back, or once you show us proof that you have sent them.
Custom stickers made to your request are different: see "Custom stickers" below.
Cancellation form (optional): open if you want to use it
Fill in and send this by email, only if you wish to cancel the contract.
To: Cami Pixel Shop (sole trader), camipixelshop@hotmail.com (our address is on the "Seller information" page)
I hereby give notice that I cancel my contract for the sale of the following goods: ...
Ordered on / received on: ...
Name: ... Address: ...
Date: ...
Custom stickers
Stickers made to your own request (see custom stickers) are made to your specifications, so the 14-day right to cancel does not apply to them once we have started making them. This is allowed by law for goods that are clearly personalised. We will tell you before you pay. Your rights if the stickers are damaged, faulty or not what we agreed are not affected.
Damaged or wrong items
If your order arrives damaged, defective or is not what you ordered, email us with a photo within 14 days of delivery. We will replace it or refund you. Your legal rights (including the statutory guarantee for goods) are not affected by anything on this page.